Returns & Cancellations

1. 14-day Right of Withdrawal

  • Customers in the EU have the right to withdraw within 14 days
  • No reason required

2. How to Start a Return or Cancellation

Explain:

  • They can use:
    • Their account (self-serve), OR
    • Your contact method (info@esntools.com)

3. Refund Policy & Timing

Include:

  • Refund issued within 14 days after receiving returned goods
  • Same payment method used
  • Shipping fees: Excluded

4. Return Conditions

  • Items must be unused (if applicable)
  • Original Packaging 

5. Return Shipping Responsibility

  • Customer pays for return shipping