Returns & Cancellations

1. 14-day Right of Withdrawal

• Customers in the EU have the right to withdraw within 14 days
• No reason required

2. How to Start a Return or Cancellation

Explain:

• They can use:
  • Their account (self-serve), OR
  • Your contact method (info@esntools.com)

3. Refund Policy & Timing

Include:

• Refund issued within 14 days after receiving returned goods
• Same payment method used
• Shipping fees: Excluded

4. Return Conditions

• Items must be unused (if applicable)
• Original Packaging 

5. Return Shipping Responsibility

• Customer pays for return shipping