Refund policy

Return Policy

We offer a 30-day return window from the date your item is delivered.

Eligibility for Returns

To qualify for a return, items must be:

  • Unused and in the same condition as received

  • In original packaging with all accessories, manuals, and components included

  • Accompanied by proof of purchase

Items that show signs of use (including installation, wear, or missing parts) may be denied or subject to a partial refund.

We reserve the right to inspect all returns and refuse any item that does not meet these conditions.

How to Start a Return

To request a return, contact us at info@esntools.com.

If approved, we will provide a return shipping label and instructions. Returns sent without prior authorization will not be accepted.

Return Shipping & Fees

  • Return shipping costs may be deducted from your refund unless the return is due to our error (defective, damaged, or incorrect item).

  • Original shipping charges are non-refundable.

  • A restocking fee may apply to opened or handled items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue. We may request photos or additional information before issuing a replacement or refund.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used, installed, or modified

  • Custom or special-order items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Exchanges

We do not offer direct exchanges. To receive a different item, please return your eligible product and place a new order.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and include all packaging and documentation.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

Partial refunds may be issued for:

  • Opened or handled items

  • Missing components

  • Items returned in a condition different from what was originally shipped

If more than 15 business days have passed since approval, please contact us at info@esntools.com.

Refused Shipments & Undeliverable Orders

If an order is refused or returned due to an incorrect address provided by the customer, return shipping and handling fees may be deducted from the refund.

Tool-Specific Conditions

To prevent misuse and ensure fairness:

  • Serial numbers and/or identifying marks may be recorded prior to shipment

  • Returned items must match the original item shipped

  • Items with swapped parts, tampering, or signs of use will be refused or subject to reduced refunds

Abuse & Fraud Prevention

We reserve the right to refuse returns, refunds, or service to customers who exhibit excessive returns, product misuse, or suspected fraudulent activity.